Mon-Friday: 8:30am - 5pm

Our No-Hassles Policies

Security

You can rest easy. This site is secured by the latest encryption technology.

Privacy

How We Collect Data:

  • We use your IP Address, your Browser Client, and the occasional browser cookie, to determine who you are for internal tracking and linking you to your Checkout so that it can keep track of your requested items while you shop. This assures that your items will arrive in your cart as you choose them.
  • Further, we may also use the collected data mentioned above, for tracking and prosecuting individuals who commit fraud or theft of our data or services.

Distribution of the information we collect:

  • We provide access to logs which do not identify you personally for sales performance tracking.
  • We do not sell your information to anyone.

Third party advertising:

  • In the event we permit a third party to advertise on any of our sites, they will do so using their own collected data.
  • We shall not provide any personally identifiable data we collect from you to any third party.

We reserve the right to make changes to this privacy policy at any time and without notice.Please Check back here for updates or changes if you have any questions.

Shipping

Shipping Time:

  • Most items are shipped directly from our warehouses. They nearly always ship the same day you order if your order arrives before 1:00 pm.
  • Shipping Time is calculated from the day of shipping - not the day of ordering.
  • Days in transit does not include Weekends or Holidays. ie: 5-7 day delivery is 5-7 BUSINESS days from the date your order ships.
  • Packages shipped to addresses considered "Out of Area" by UPS or Fed Ex may take a day longer to arrive than our expected delivery schedule.

Shipping Cost & Delivery:

  • Our shipping charges are not inflated to create profit for us. We offer very reasonable rates, based on UPS's actual charges.
  • Items are shipped to you "Best Way" unless you specify otherwise. They arrive via UPS, Fed Ex, or USPS, depending on their size and configuration. Some rural addresses do not have UPS delivery. In that case, we must have a PO box or postal address..
  • Some items ship for FREE!
  • In case of a return, items which were shipped by free shipping will be back-charged normal shipping charges to your home before credit is issued.
Returns

Return Procedures:

  • A return of a Verbenone product is so rare, we hardly have a policy. But if you MUST return it, Please call the service center for a Return Authorization and instructions for where to ship the item before shipping it back. 512-282-3003
  • The cost of shipping to the customer and shipping back to us is charged to the customer before credit is given.

Send any return prepaid, insured, in new, unused condition with its original parts, instructions, packaging, and your invoice (or a copy) within 14 days of the date on the original invoice.

Items that do not meet these few conditions will be subject to an additional restocking fee or, at the Company's option, returned to the customer without a refund. Shipping costs on any package returned to you will be charged to your account.

We are not responsible for damage which occurs in transit by return nor do we accept COD returns.

(Please allow 10-21 days for credit issue)

  • Upon their return, items which were shipped by free shipping will be back-charged normal shipping charges to your home before credit is issued.
Damages in Shipping

Damages in Shipping:

  • We ship by the most efficient means possible, and products are guaranteed to arrive undamaged. However, damage occasionally occurs.
  • If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest and call our customer service department within 24 hours to report any damage sustained.
  • If you find damage subsequent to delivery, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt. 1-512-282-3003.
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Tel: 1-512-282-3003 (Mon-Fri 8:30 - 5:00 pm) FAX (512) 292-7957

9402 Roxanna Dr, Austin, Texas 78748

Our Policies

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